THE SPEAKEASY COLLECTIVE

TERMS OF USE

Effective Date: January 1, 2026 

Last Updated: March 12, 2026

1. Acceptance of the Terms of Use

These Terms of Use (“Terms”) are a legal agreement between you (“User,” “you”) and The SpeakEasy Collective LLC (“The SpeakEasy,” “Company,” “we,” or “us”).

These Terms govern your access to and use of:

  • Our mobile application

  • Website

  • Voice-based conversation services

  • Related software, features, and support services
    (collectively, the “Services”)

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

Eligibility

  • You must be at least 18 years old to use the Services.

  • By using the Services, you represent that you meet this requirement.

2. Nature of the Service (Non-Clinical Disclaimer)

The SpeakEasy provides a platform for empathetic, human-to-human conversation and active listening.

2.1 Non-Clinical Service

  • Listeners are not licensed therapists, doctors, or mental health professionals

  • The Services are not intended to diagnose, treat, or cure any condition

2.2 Not a Crisis or Emergency Service

The Services are not appropriate for emergencies.

If you are experiencing:

  • A medical emergency

  • Thoughts of self-harm

  • Risk of harm to others

You must immediately contact:

  • 911, or

  • 988 (Suicide & Crisis Lifeline), or

  • Your local emergency services

3. Accounts, Access, and Security

3.1 Account Responsibility

You are responsible for:

  • All activity under your account

  • Maintaining the confidentiality of your login credentials

You may not:

  • Share your account

  • Use another person’s account

3.2 Employer-Sponsored Access

Access to the Services may be provided through your employer. Your access may be suspended or terminated if:

  • Your employment ends

  • Your employer’s contract with SpeakEasy ends

3.3 Security

  • Two-Factor Authentication (2FA) may be required

  • You must notify us of any unauthorized access

We are not liable for losses caused by compromised credentials.

4. Listening Sessions

4.1 Parlour Sessions

SpeakEasy connects Users with Listeners for real-time conversations.

You may discuss any topic except those prohibited under Section 5 (User Conduct).

4.2 Important Disclaimer

LISTENERS ARE NOT LICENSED PROFESSIONALS.
Nothing shared during sessions should be interpreted as:

  • Medical advice

  • Mental health treatment

  • Legal or financial guidance

4.3 Transcription and Consent

  • Conversations may be transcribed in real-time

  • By initiating or joining a session, you consent to transcription

Transcripts may be used for:

  • Safety monitoring

  • Compliance

  • Quality assurance

4.4 Surveys and Feedback

Post-session surveys are optional and may be used for:

  • Service improvement

  • Usage analytics

  • Limited personalization

5. User Conduct

You agree to use the Services respectfully and lawfully.

5.1 Prohibited Behavior

You may not:

  • Harass, bully, or intimidate others

  • Use hateful, discriminatory, or abusive language

  • Engage in sexually explicit or inappropriate conduct

  • Attempt to manipulate or pressure Listeners

5.2 Illegal or Harmful Activity

You may not use the Services to:

  • Promote illegal activity

  • Share or solicit confidential information

  • Plan or coordinate harmful acts

5.3 Privacy Violations

You may not:

  • Attempt to obtain personal information about Listeners

  • Record or capture conversations without consent

  • Impersonate others

5.4 Platform Misuse

You may not:

  • Engage in spam or solicitation

  • Attempt to bypass safety or moderation systems

5.5 Listener Protection

Listeners may immediately terminate any session if:

  • Conduct standards are violated

  • The situation requires professional intervention

6. Respect for Listeners

Listeners are real individuals providing professional phone interaction, voice, and etc.

You agree not to:

  • Harass or demean Listeners

  • Request personal contact outside the platform

  • Create unsafe or uncomfortable environments

7. Safety, Monitoring, and Enforcement

To maintain safety, we may:

  • Monitor interactions

  • Review reported sessions

  • Take action (warnings, suspension, termination)

  • Notify employers when required

  • Contact law enforcement when necessary

7.1 Duty to Act

We may disclose information to authorities if there is:

  • A credible threat of harm

  • Imminent risk to self or others

7.2 No Guarantee of Monitoring

We do not guarantee continuous monitoring. Users remain responsible for their behavior.

8. No Professional Relationship

Use of the Services does not create:

  • A therapist-client relationship

  • A medical or legal advisory relationship

  • Any fiduciary duty

You are solely responsible for your decisions and actions.

9. Intellectual Property

All content, branding, and software associated with the Services are owned by The SpeakEasy Collective and protected by applicable laws.

You may not:

  • Copy, distribute, or reproduce content

  • Use branding without permission

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

We disclaim all warranties, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

11. Limitation of Liability

To the fullest extent permitted by law:

The SpeakEasy shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Emotional distress or personal injury

  • Loss of data, revenue, or reputation

Our total liability shall not exceed the amount paid (if any) for access to the Services.

12. Indemnification

You agree to indemnify and hold harmless The SpeakEasy Collective from any claims arising from:

  • Your use of the Services

  • Your violation of these Terms

13. Termination

13.1 By You

You may stop using the Services at any time.

13.2 By Us

We may suspend or terminate access if:

  • You violate these Terms

  • You engage in harmful or prohibited conduct

  • Continued service would violate law

Zero-tolerance violations include:

  • Harassment

  • Hate speech

  • Sexual misconduct

  • Illegal activity

14. Dispute Resolution and Arbitration

14.1 Informal Resolution First

You agree to first attempt to resolve disputes by contacting:
info@thespeakeasycollective.org

14.2 Arbitration

Disputes will be resolved through binding arbitration administered by the American Arbitration Association (AAA).

14.3 Class Action Waiver

You agree to resolve disputes individually and not as part of a class action.

14.4 Time Limitation

Claims must be filed within one (1) year of occurrence.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

16. Updates and Availability

We may:

  • Modify or discontinue Services at any time

  • Restrict access based on geography or employer plans

17. Miscellaneous

  • These Terms constitute the entire agreement

  • If any provision is invalid, the rest remain in effect

  • Failure to enforce any provision is not a waiver

18. Contact Information

For questions or support:
📧 info@thespeakeasycollective.org

Final Acceptance

By using the SpeakEasy app, you agree to these Terms and our Privacy Policy.