The SpeakEasy User Documentation

Created by: Tech Admin

Date: 04/03/2026

Version: 1.01

For technical assistance with this app, contact the Company’s Tech Administrator.

Product Overview

The SpeakEasy is an app designed to help organizations and their employees maximize productivity by acting as a moral support tool that connects employees to people who care to listen.

It is a safe place for you and your team to get through the daily hurdles, by having an ear ready to listen without judgement.

Target Audience

  • Employees navigating workplace stress, burnout, personal or professional changes.
  • Teachers and school staff seeking space to process the emotional demands of their work.
  • Managers and administrators who want to foster a culture of empathy and psychological safety.
  • Teams striving to improve morale, connection, and communication for a better workplace culture.

Basic Concepts & Terminology

This section provides the meaning and description of all terms commonly used in this documentation and inside the SpeakEasy mobile app.

Patron

A user of the app who registers under a Sponsor Code and Secret Key.

Listener

An agent of The SpeakEasy Collective who receives and takes calls from Patrons during either a Live or a Pre-booked session.

Station

Another name for our call handling environment.

Parlour

The screen displayed to a user attempting a call or on an active call.

Lobby

The default home screen for all Patrons.

Assistance Terminal

The screen where users submit and view their support tickets.

Code Name

Also known as ‘Username’. This is something you create.

Sponsor Code

A unique code provided to users who access the app under a company plan or subscription.

Secret Key

A key provided by an employer or our team which identifies you as a unique user under the plan.

Login Identifier

A valid email address used for security and account retrieval.

Transmission Line

An optional phone number used for security or account retrieval.

Petition

Also known as ‘Request’, used in buttons like ‘Submit Petition’.

Registry

Also known as the registration form or book.

Ledger

Also known as an address book or calendar for managing contacts and sessions.

Seal

Also known as ‘Confirm’, used to save changes.

How To: Registering as a Patron

To register, you will need:

  • A unique Code Name (no spaces)
  • A Sponsor Code (not required for self-registration)
  • Your First and Last Name (matching legal ID)
  • A valid Login Identifier (email)
  • An optional Transmission Line (phone number)
  • A Secret Key
  • A secure Password
  • Your Timezone (auto-filled but editable)

Note: Only users with valid Sponsor Code and Secret Key will be accepted.

How To: Updating Your Profile

Click your profile photo and the pencil icon to edit your information.

Click ‘Seal Changes’ when finished.

How To: Booking a Session

Random Bookings

Select a date and time in the Ledger to match with any available Listener.

Dedicated Bookings

Select a specific Listener via ‘Consult Specialists’ and book their availability.

All bookings can be viewed or canceled in ‘Archives’.

How To: Joining a Session

Live Sessions

  • Click ‘Enter Parlour (Live)’
  • Use the sound icon in the bottom navigation

Booked Sessions

Navigate to Archives and click ‘Patch In’.

How To: Viewing Your Usage

Go to Profile → scroll down → click ‘Usage’.

Note: Only login activity is currently tracked.

How To: Purchasing Credits

Go to Profile → Subscriptions to purchase credits.

You will receive an Access Code via email after purchase.

How To: Redeeming Credits

  • Go to Profile → Subscriptions
  • Click the three dots on the subscription block
  • Select ‘Update Credits’
  • Enter your Access Code
  • Click ‘Validate & Apply’

Note: Credits do not expire and roll over.

Reporting an Issue

If you experience issues, please report them immediately.

Available categories:

  • Transmission Issues
  • Scheduling Conflicts
  • Ethics & Conducts
  • Safety Concerns

To report an issue:

  • Click ‘More’
  • Open Assistance Terminal
  • Select ‘File Inquiry’
  • Choose a category
  • Enter subject and details
  • Confirm your email
  • Click ‘Dispatch Inquiry’

A ticket will be created and sent to our tech team.

Note: Urgent safety concerns should be reported to the hotline.

Closing Remarks

If you experience any issues using The SpeakEasy Collective app, please use the relevant sections to address your concern.

All tickets should be submitted via the app’s Assistance Terminal.